Privacy Policy

Last Updated: January 15, 2026

Effective Date: January 1, 2026

This Privacy Policy ("Policy") describes how jilipj ("we", "us", "our", "Company") collects, uses, discloses, and protects personal information from users ("you", "your", "Player") of our online gaming platform (the "Service", "Platform", "Website"). By accessing or using the jilipj platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

1. Information We Collect

jilipj collects several types of information from and about users of our Service, including personal information that can be used to identify, contact, or locate you. The categories of information we collect are as follows:

1.1 Information You Provide Directly

When you register for an account on jilipj, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality;
• Contact Information: Email address, Philippine mobile phone number, residential address;
• Account Credentials: Username, password (stored in encrypted form);
• Financial Information: Payment method details (GCash account, PayMaya account, bank account numbers), transaction history;
• Identification Documents: Government-issued ID (passport, driver's license, national ID card), proof of address (utility bills, bank statements) for Know Your Customer (KYC) verification;
• Communications: Any information you provide when contacting customer support, participating in surveys, or communicating with us through any channel.

1.2 Information Collected Automatically

When you access and use the jilipj platform, we automatically collect certain technical information about your device and your usage of the Service:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers;
• Usage Data: Pages visited, games played, time spent on the platform, click patterns, navigation paths, referral sources;
• Location Data: General geographic location based on IP address to verify that you are physically located within the Philippines;
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences (see Section 7 for more details);
• Gaming Activity: Wagers placed, games played, wins and losses, bonus usage, account balance history.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, PayMaya, banks, and other payment service providers;
• Identity Verification Services: Verification results from third-party KYC and anti-fraud services;
• Marketing Partners: Information from affiliate networks and advertising partners who refer players to jilipj;
• Public Databases: Information from publicly available sources to verify your identity and prevent fraud.

2. How We Use Your Information

jilipj uses the information we collect for the following purposes:

2.1 Provision of Services

• Create, maintain, and secure your account;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to casino games, sports betting, and other gaming services;
• Track your gaming activity, account balance, and transaction history;
• Calculate and award bonuses, promotions, and loyalty rewards;
• Facilitate customer support and respond to your inquiries.

2.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement) through KYC procedures;
• Comply with Philippine gaming regulations enforced by PAGCOR;
• Prevent money laundering, terrorist financing, and other illegal activities in accordance with Philippine Anti-Money Laundering Act (AMLA);
• Detect and prevent fraud, cheating, bonus abuse, and other violations of our Terms and Conditions;
• Respond to legal requests, court orders, and government investigations;
• Maintain records required by law and regulatory authorities.

2.3 Security and Fraud Prevention

• Monitor and analyze account activity for suspicious behavior;
• Protect against unauthorized access, hacking, and cyber attacks;
• Investigate and resolve disputes, complaints, and security incidents;
• Enforce our Terms and Conditions and other policies.

2.4 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, special offers, and new games (with your consent);
• Personalize your experience on the jilipj platform based on your preferences and gaming history;
• Conduct market research, surveys, and analysis to improve our services;
• Inform you of changes to our Terms and Conditions, Privacy Policy, or other important updates.

2.5 Platform Improvement and Analytics

• Analyze usage patterns and trends to improve the design, functionality, and performance of our platform;
• Test new features, games, and services;
• Monitor and troubleshoot technical issues;
• Optimize user experience and interface design.

3. Legal Basis for Processing (Data Privacy Act Compliance)

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), jilipj processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes (e.g., marketing communications);
• Contractual Necessity: Processing is necessary for the performance of our contract with you (i.e., providing gaming services under our Terms and Conditions);
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements and AMLA obligations;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided such interests do not override your fundamental rights and freedoms.

4. How We Share Your Information

jilipj does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described below:

4.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, banks, and other financial institutions to process deposits and withdrawals;
• Game Providers: JILI, Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, and other licensed game developers to deliver gaming content;
• Identity Verification Services: Third-party KYC and anti-fraud providers to verify your identity and prevent illegal activity;
• Customer Support Tools: Live chat platforms and ticketing systems to provide customer service;
• Cloud Hosting and IT Services: Data storage, server hosting, and technical infrastructure providers;
• Marketing and Analytics Services: Email marketing platforms, analytics tools, and advertising networks (only with your consent for marketing purposes).

4.2 Regulatory and Legal Authorities

• PAGCOR: We share information with the Philippine Amusement and Gaming Corporation as required by our gaming license;
• Anti-Money Laundering Authorities: We report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by Philippine law;
• Law Enforcement and Government Agencies: We disclose information in response to valid legal requests, subpoenas, court orders, or government investigations;
• Dispute Resolution Bodies: We may share information with independent adjudicators or mediators in the event of a dispute.

4.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

5. Data Security and Protection

jilipj takes the security of your personal information seriously and implements technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use 256-bit SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers. All sensitive information, including passwords and payment details, is encrypted both in transit and at rest;
• Access Controls: Access to personal information is restricted to authorized personnel only, on a need-to-know basis. Employees, contractors, and service providers with access to personal data are bound by confidentiality obligations;
• Secure Storage: Personal information is stored on secure servers located in data centers with physical security controls, including surveillance, restricted access, and environmental controls;
• Regular Audits and Testing: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks;
• Incident Response: We have established procedures for detecting, investigating, and responding to data breaches or security incidents. In the event of a breach affecting your personal information, we will notify you and relevant authorities as required by the Data Privacy Act;
• Payment Security: We do not store full credit card numbers or bank account details on our servers. Payment information is tokenized and processed by PCI DSS compliant payment processors.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that any information you transmit to jilipj is at your own risk.

6. Data Retention

jilipj retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account's existence;
• Closed Accounts: After account closure, we retain certain information (identity verification documents, transaction history, gaming records) for a minimum of five (5) years as required by PAGCOR regulations and Philippine AMLA;
• Marketing Consent: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you in the future;
• Legal Claims: Information may be retained longer if necessary for legal proceedings, investigations, or to establish, exercise, or defend legal claims.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policy and applicable laws.

7. Cookies and Tracking Technologies

jilipj uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and enhance your user experience. A "cookie" is a small text file stored on your device that allows us to recognize you and remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the platform, including authentication, security, and session management. These cookies cannot be disabled;
• Functional Cookies: Enable personalized features, such as language preferences, saved game settings, and account dashboard customization;
• Analytics Cookies: Collect information about how you use the platform (pages visited, time spent, click behavior) to help us improve our services;
• Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of marketing campaigns (only with your consent).

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling essential cookies may affect the functionality of the jilipj platform and prevent you from accessing certain features.

8. Your Rights Under the Data Privacy Act

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to be informed about how your personal information is collected, used, and shared. This Privacy Policy serves as our primary disclosure;
• Right to Access: You have the right to request access to the personal information we hold about you. You may request a copy of your data through your account dashboard or by contacting customer support;
• Right to Rectification: You have the right to correct inaccurate or incomplete personal information. You can update your account details directly in your dashboard or request corrections through customer support;
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that we may be required to retain certain information for compliance purposes even after account closure;
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your preferences in your account settings;
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller;
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12.

9. International Data Transfers

jilipj primarily operates within the Philippines and stores personal information on servers located within the country. However, some of our service providers and business partners may be located outside the Philippines. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act, including:

• Contractual agreements with service providers requiring them to protect your data;
• Use of standard data protection clauses approved by regulatory authorities;
• Ensuring that the recipient country provides adequate data protection standards.

10. Children's Privacy

The jilipj platform is not intended for individuals under the age of twenty-one (21). We do not knowingly collect personal information from minors. If you are under 21 years of age, you must not register for an account or use our services. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete such information and terminate the associated account.

Parents and guardians who believe their child has provided personal information to jilipj should contact us immediately using the contact information in Section 12.

11. Changes to This Privacy Policy

jilipj reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date;
• Sending an email notification to the email address associated with your account;
• Displaying a prominent notice on the platform when you log in.

Your continued use of the jilipj platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your data privacy rights, please contact us:

• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 via the jilipj website
• Data Protection Officer: Attn: DPO, jilipj Privacy Department

We will respond to your inquiry or request within fifteen (15) business days or as otherwise required by the Data Privacy Act.

Acknowledgment: By using the jilipj platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You further confirm that you are at least 21 years of age and that you have the legal capacity to consent to the processing of your personal information.